Privacy Policy

At Alder & Vale, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and store information when you interact with our studio in Bath.

What We Collect

We collect information you provide directly to us, including:

• Contact Information: When you use our contact or support forms, we collect your name, email address, and any details you include in your message.
• Order Information: When you purchase journals or request bespoke services, we collect the information necessary to process your order.

How We Use Your Data

We use your information to:

• Respond to your enquiries and provide quotes for bookbinding or repair services.
• Process your orders and manage your payments.
• Communicate with you regarding the status of your project.

Third-Party Services

We use trusted third-party services to help us operate our business:

• Payments: Payments are processed securely through Stripe. We do not store your full credit card details on our servers.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

You have the right to request access to the personal data we hold about you, or to ask us to delete your information. To exercise these rights, please contact us using our support form, and we will assist you with your request.